FAQs
Frequently Asked Questions - General
Q: How do I obtain a product catalog?
A: That's easy - please go to the Guest book section, complete the information and indicate you want a catalog mailed. Note: you must be a promotional products distributor, wholesaler, decorator or uniform company to receive a Nucom catalog.
Q: What is your domestic shipping policy?
A: Nucom ships UPS Ground service.
Q: What is your international shipping policy?
A: Nucom is not responsible for clearance of our products into the country of destination. Nucom must be notified in advance on all export orders. All international shipments will be assessed $20.00 (P) documentation fee. Note: some exceptions may apply.
Q: What are your FOB points?
A: FOB Minnesota
Frequently asked question about our return policy and payment terms
Q: What is your return policy?
A: To be accepted, returns must be accompanied by our factory Return Authorization Number (RA). RA's must be obtained within 30 days and the number must be included on the shipping label. Samples may be returned within 30 days with no restocking fee. Spec samples and custom goods are not returnable.
Q: What are your payment terms?
A: NET terms may be granted upon Nucom's approval of a completed and signed credit application. A finance charge of 1.5% (18% APR) will be assessed on unpaid balances beyond established terms. Nucom reserves the right to revoke terms at any time for any reason without prior notification. We accept VISA, Master Card and American Express.
Frequently asked questions about embroidery and decoration
Q: Is the product available for embroidery? Do you offer in-house embroidery?
A: YES! All Nucom products are available for purchase either blank or embroidered. We offer in-house Direct Embroidery and Debossing, as well as jacket lining Screenprinting.
Q: What are your turnaround times on embroidered and blank orders?
A: Embroidered orders are turned in 5 - 7 business days and blank orders are shipped same day when ordered by 3:00 pm CST*.
*Both upon credit and swatch approval of in-stock items.
|
|
|
|
Copyright © 2010 Burk's Bay. All rights reserved.
